Vol 9 Iss 5

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Factors Influencing Online Purchase Intention: A Consumer Behavioral Study on Indonesia

Adi Santoso^a, Utik Bidayati^b, Hendar^c, ^aManagement Doctoral Program (PDIM), Unissula, Semarang, Indonesia, Universitas Muhammadiyah Ponorogo, Indonesia, ^bUniversitas Ahmad Dahlan Yogyakarta, ^cUniversitas Islam Sultan Agung Semarang, Email: ^aadisantoso@umpo.ac.id,  ^butik.bidayati@mgm.aud.ac.id,  ^chendar010263@yahoo.com

Purpose- The purpose of this study is to find out the factors affecting consumers’ purchase intention in online shopping in Indonesia. The foci of this study are the factors that most e-commerce businesses ignore because they do not seem as effective as other factors, such as the benefits, risk etc. This study provides insight into the factors that are affecting online purchase intention. Design/Methodology/Approach- To test the hypothesis, a sample of 400 consumers was taken both online and offline. Using a random sampling method, this study employed a quantitative approach to do the correlation analysis. The measures of analysis were Cronbach’s Alpha Reliability test, Pearson’s Correlation Matrix and Linear Regression Analysis. Findings of the Study- The findings show a significant and positive relationship between the dependent variable (i.e. Online Purchase Intention) and independent variables (i.e. Hedonic Motivations, Trust Factor, and Website Quality & Design). These were found to be very influential determinants of the consumers’ decisions. Hence, the hypothesis of this study was accepted. Research Limitations - There are various other variables that may affect the online purchase intention, so these should not be the only focus of the businesses while considering online purchase intention. Pages 1 to 17

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Cause-Related Marketing Claims Resulting from Overcoming Skepticism: Empirical Evidence from Indonesia

Marjan Miharja^a, Nurlaila^b, Mohd. Idris Dalimunthe^c, Hendra Harmain^d, Nurwani^e, ^aSekolah Tinggi Ilmu Hukum IBLAM, ^b,d,eUniversitas Islam Negeri Sumatera Utara, ^cUniversitas Medan Area, Email: ^amarjan83miharja@gmail.com,  ^blaila_harahap@yahoo.co.id,  ^cidris_dalimunthe@yahoo.co.id,  ^dhendra.rafa@gmail.com,  ^enurwani@uinsu.ac.id

Corporate marketing plans have been progressively turning into a standard because of cause-related marketing (CRM). This research looks at the planned result of a situational factor that may be meddled with on social networking sites (SNSs) through advertisement of cause-related marketing (CRM). For the purpose of supporting a social cause, statements are given that inspire confidence in the sponsoring organisation. This research investigates whether the impact of a CRM campaign on customer receptivity develops through customers' attributional thinking. It additionally contemplates how exceedingly sceptical versus less sceptical customers contrast in their reactions to CRM promotions. An online experiment was conducted. A total of 409 undergraduate students participated in the study. The confirmatory factor analysis was carried out with help of AMOS 22, whereas the moderating role of attribution was analysed by carrying out regression analysis in SPSS v.20. The strategy by which purchasers see and assess organisations' intentions decides the viability of the organisations' CRM promotions.  In the end, a customer’s perception of an organisation's credibility greatly affects their goal to join that organisation's brand page. This research propels speculations about customers' defensive components by anticipating the good reactions of the customers about the brand pages that highlight the CRM on SNSs. Pages 18 to 34

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 Multifaceted Scope of Supply Chain: Evidence from Indonesia

Rita Wiyati^a, Nugroho Dwi Priyohadi^b, Erminati Pancaningrum^c, Darsono Prawironegoro^d, Adi Santoso^e, ^aUniversitas Lancang Kuning, Indonesia, ^bDoctoral Student of Psychology Universitas Airlangga, ^cSTIE PGRi Dewantara Jombang, ^dSTIE Swadaya Jakarta, ^eUniversitas Muhammadiyah Ponorogo, Email: ^aritawiyati@gmail.com,  ^bnugroho.dp@stiamak.ac.id,  ^cerminati.dewantara@gmail.com,  ^ddar_311negoro@yahoo.co.id,  ^eadisantoso@umpo.ac.id

Objective: Previous studies found that the main reason for failure in supply chain organisation was the inability to adapt to the major element of modernization. The purpose of this research paper was to examine the multifaceted scope of supply chain with respect to cloud computing, to investigate the performance of a supply chain department that is equipped with cloud-supported supply chain information systems, to understand the sustainability of an organisation driven by the theory of resources based view, and moreover, to explore the controlling influence of management. Methodology: Data was collected from different firms operating in Indonesia using cross sectional analysis. Structural Equation Model has been used to examine the connection between cloud-supported supply chain information system and resulting performance based on proposed prototype. Results: Findings revealed that cloud computing has a very progressive influence on supply chain and that cloud-supported supply chain information systems are positively connected with performance, which ultimately affects an organisation’s sustainability. Management influence regulates the association between three core areas, which are performance of supply chain department, suppliers, and internal processes. In addition, management does not have any controlling influence in integrated customer management and related supply chain performance. Pages 35 to 59

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The Effect of Sustainable Practices in Supply Chain Department on Organisational Performance

Dina Hastalona^a, Acim Heri Iswanto^b, Dodik Ariyanto^c, Juli Prastyorini^d, Nur Ahmad Bi Rahmani^e, ^aSekolah Tinggi Ilmu Ekonomi ITMI, Indonesia, ^bFaculty Of Health Science, University of Pembangunan Nasional Veteran Jakarta, ^cUniversitas Udayana, ^dSekolah Tinggi Ilmu Akuntansi dan Manajemen Kepelabuhan Barunawati Surabaya, ^eUniversitas Islam Negeri Sumatera Utara, Email: ^adinahastalona.mardani@gmail.com,  ^bh.iswanto@upnvj.ac.id,  ^cdodikariyanto@unud.ac.id,  ^djuli.prastyorini@stiamak.ac.id,  ^enurahmani@uinsu.ac.id

The purpose of this paper is to examine the effect of sustainable practice related to supply chain department on an organisation’s overall performance. This study contributed to existing literature by empirically analysing the supply chain application and proposing a performance prototype. The prototype integrates two main features of supply chain application, interior and exterior controls, and examines the effect on sustainable development from all proportions. The study establishes a prototype to examine the effect of supply chain applications on a organisation’s performance, which includes economic, ecological and social parameters. Partial least square path modelling has been used to investigate the impact of supply chain applications, and findings reveal that interior controls applied through supply chain application has a very progressive effect on an organisation’s ecological and social performance. Furthermore, attaining ecological and social objectives will positively reflect in an organisation’s economic performance. Pages 60 to 79

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Customer Relationship Management (CRM) Practices and Customer Satisfaction: Evidence from Retail Stores in Indonesia

Sri Maryanti^a, Lili Andriani^b, Fatmasari^c, Nur Widyawati^d, Adi Santoso^e, ^aUniversitas Lancang Kuning, Indonesia, ^bUniversitas Batanghari Jambi, ^cSTMIK Dipanegara Makassar, ^dSekolah Tinggi Ilmu Akuntansi dan Manajemen Kepelabuhan Barunawati Surabaya, ^eUniversitas Muhammadiyah Ponorogo, Email: ^assrimaryanti@yahoo.com,  ^bliliandriani2674@yahoo.com,  ^cfatma.sari@dipanegara.ac.id,  ^dnur.widyawati@stiamak.ac.id,  ^eadisantoso@umpo.ac.id

In the present era, the complexity of the customer has been found to be increasing. Consequently, satisfaction and retention of such customers are proving increasingly hard for organisations. The changing inclinations and needs of customers can be satisfied when organisations are furnished with these arrangements. One of the most appropriate procedures is Customer Relationship Management (CRM), which can be utilised to achieve customer loyalty and satisfaction. In this study, Gartner’s first four structural blocks, vision, strategy, organisational collaboration, and valued customer experience, and their effect on the satisfaction of the customers are being examined. This study was conducted in one of the biggest retail stores in Jakarta, which has been practicing CRM for a long time. The sample size comprises 397 representatives working in a retail store. Testing of hypotheses and data analysis is carried out by structural equation modelling (SEM). Confirmatory factor analysis is carried out with the help of SPSS v.20, whereas model estimations have been carried out with the help of AMOS v.20. The outcome of the study showed that customer satisfaction is positively affected by the vision and collaboration of the organisation. Pages 80 to 94

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The Level of Necessity and Mental Readiness by Fashion Department students in Supporting Fashion Business Incubator

Sri Endah Wahyuningsih^a*, Sicilia Sawitri^b, Rudlotus Sholikah^c, Diah Wulandari^d, ^a,b,c,dFamily Welfare Education, Faculty of Engineering, Universitas Negeri Semarang, Indonesia, Email: ^a*s.endah32@mail.unnes.ac.id

UNNES is an institution of higher education that intends to become an independent legal institution for higher education. The development of entrepreneurship in higher education should have support, according to the aim of Higher Education in Act Number 12 the Year 2012. The Act mentions that higher education should produce faithful and obedient humans with nobility, healthy lives, skilful traits, creativity, independence, competence, and cultural sensitivity for the sake of national development. Entrepreneurship and innovation are excellent programs of UNNES, particularly the Faculty of Engineering, for preparing graduates who can produce creative and innovative products. Entrepreneur education is a compulsory subject in UNNES. The Family Welfare Education Department of Faculty of Engineering is the only department that targets the incubation of business and the escalation of entrepreneur numbers in UNNES. The program itself has already initiated a fashion production unit called Sekar Ayu to support students’ entrepreneurship. Many researchers and writers consider that the success of an entrepreneur heavily depends on the mentality of the entrepreneur. There are some principles of an energetic entrepreneur, which are: confidence, initiative, achievement-oriented, leadership, risk-taking, commitment, originality, and mastery in management. This study describes the need and mental readiness for students from the fashion department to start an entrepreneurship career by supporting the department’s fashion business incubators. The research employed a quantitative approach that surveyed 112 students. The researchers gathered data by interviewing and distributing questionnaires, as well as documenting the data by percentage. The results show that the students have a high mentality of entrepreneurship, with a score of 74.46%. The 2017-batch students have better mentality compared to the 2016, 2015, and 2014 ones, considering their capability in taking and initiating business opportunities. The level of incubator development is also high. In conclusion, there is a high interest and strong mentality of Fashion department students in supporting the Fashion business incubator. Further, there should be a development of the incubator that is supported by all parties in the university. Pages 95 to 105

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Practicum Experience of Nursing Students in a Skill Laboratory: A Qualitative Study

Pramita Iriana^a*, Ratna Sitorus^b, Agung Waluyo^c, Sutanto Priyo Hastono^d, ^a,b,cFaculty of Nursing, Universitas Indonesia, Indonesia, ^dFaculty of Public Health, Universitas Indonesia, Indonesia, Email: ^a*ratnasit@hotmail.com

Introduction: Problems regarding the low level of nursing students’ abilities in nursing skills have been perceived globally. If the problem is deeply rooted, the graduates will not be ready to work and will not be competent enough to apply their nursing skills in the clinic; this will lead to a decrease in the quality of services and patient safety. Method: This research is a qualitative study using a descriptive phenomenology method, involving 16 participants, the second and the third-grade students of Nursing Diploma III. The analysis and processing of this qualitative data used NVivo software, version 12 plus. Result: Results of this study are categorized into five themes:  an affectionate lecturer improves the effectiveness of the learning process: the importance of physical and psychological readiness; the comprehensive management of learning in the laboratory; the need of sufficient facilities and infrastructure in the laboratory; and the skill performance of students. Conclusion: Skill performances of students in the nursing laboratory are the core of students’ accomplishments in laboratories. This would be accomplished by creating a conducive academic atmosphere. The integration between the practical phase and academic atmosphere can be developed later as an effective learning model in laboratory. Pages 106 to 118

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Improving Australian Students' Cognitive Critical Literacy through E-Bipa Based on Android

Farid Ahmadi^a*, Intan Permata Hapsari^b, Fahrur Rozi^c, Cecily Bishop^d, ^aPrimary Teacher Education Department, Faculty of Education, Universitas Negeri Semarang, Sekaran Gunungpati Semarang Indonesia, ^bEnglish Department, Faculty of Languages and Arts, Universitas Negeri Semarang, Sekaran Gunungpati Semarang Indonesia, ^cEconomics Education Department, Faculty of Economics, Universitas Negeri Semarang, Sekaran Gunungpati Semarang Indonesia, ^dDarling Heights State School, Queensland, Australia, Email: ^a*farid@mail.unnes.ac.id

One of the potentials of internet usage is the vast availability of information, especially when social media has been widely used among the digital society, including students. Students are able to acquire information easily and respond and give comment to information directly. However, this ease of access to information leads to an issue where the validity of information becomes uncertain. This will create a bigger problem if students are not taught literacy. Bahasa Indonesia has now become the language favoured by foreign society. BIPA Program (Bahasa Indonesia untuk Penutur Asing) or equals to Bahasa Indonesia Foreign Speaker is the government’s program to provide an opportunity to socialise Bahasa Indonesia to every corner of the world. Literacy in Bahasa Indonesia of foreign society has become the mission of BIPA. Yet, learning activities like reading to merely answer questions is only to discover what is explicitly delivered in the text without revealing the implicit meaning by exploring the text. Based on this condition, the students who are projected to be BIPA participants other than mastering the knowledge and structure of Bahasa Indonesia, should also understand and have the skill of critical literacy through android-based learning media during BIPA learning activities that is developed using Adobe Flash CS 6. This research development adopted ADDIE model to develop android-based learning media throughout BIPA learning activity. The stages of ADDIE consist of Analysis, Design, Development, Implementation, and Evaluation. Android-based media that was developed through this research has undergone the process and staged according to the research development model implemented. As a conclusion the content material is very feasible, the media is viable and E-BIPA teaching media is effective in improving 75% the learning result and receives a response from the teachers and students. E-BIPA teaching media is able to help BIPA tutors in teaching Bahasa Indonesia to their students. Pages 119 to 128

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Exploration of Sustainable Solid Waste Management through Composting Projects among School Students

Zurainy Rahman^a, Mohamed Nor Azhari Azman^a*, Arasinah Kamis^a, Tee Tze Kiong^b, Paiman^c, ^aFaculty of Technical and Vocational, Universiti Pendidikan Sultan Idris, 35900, Tanjung Malim Perak, MALAYSIA, ^bFaculty of Technical and Vocational Education, Universiti Tun Hussein Onn Malaysia, 86400, Parit Raja, Batu Pahat, Johor, MALAYSIA, ^cFaculty of Agriculture, PGRI University of Yogyakarta, Jl. PGRI I No. 117 Sonosewu, Yogyakarta 55182, Indonesia, Email: ^*mnazhari@ftv.upsi.edu.my

Solid waste or generated waste can increase as a result of population growth and human socioeconomic activities. Studies on waste management through composting involving school students are still lacking in Malaysia. School students are not exposed to the use of proper composting methods, causing difficulties in understanding the issue of sustainable waste management and how composting can be applied as a green practice. The design of this study is to use a qualitative study, with the research approach being a case study. The findings of this study were obtained using in-depth interviews. The selected informants consisted of three individuals including university professors and agricultural industry experts. Informants believe that solid waste management through composting methods can provide students’ knowledge of environmental sustainability. In addition, the techniques of composting in schools can be diversified using various methods such as conventional methods like heaps, compost vermi or compost using Black Soldier Larval Fly (BSLF). Composting techniques can also include the use of effective microorganism (EM). In conclusion, school composting practices can not only provide knowledge of environmental sustainability, but sustainable solid waste management through composting can be a green practice that can be implemented in schools. Pages 129 to 147

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 Development of Teaching Aids M-Table for Slow Learner (Learning Disabilities) In Furniture Manufacturing Basics Subject

Mohamed Nor Azhari Azman^a*, Muhammad Norfadhli Mohd Arif^b, Moh Khairudin^c,  Ibnu Siswanto^d, ^a,bFaculty of Technical and Vocational, Universiti Pendidikan Sultan Idris, 35900, Tanjung Malim Perak, MALAYSIA, ^c,dFaculty of Engineering, Universitas Negeri Yogyakarta, Jl. Colombo No.1, Karang Malang, 55281, Daerah Istimewa Yogyakarta, INDONESIA, Email: ^a*mnazhari@ftv.upsi.edu.my

Teaching aids are very important in teaching sessions at schools as they enhance the teaching delivery and to ensure the students get better a understanding of the subject matter. The purpose of this study is to assess the effectiveness teaching aids for pupils with learning disabilities. The teaching tool was developed to address some of the problems faced by teachers as well as students who have learning disabilities. This study uses a qualitative study design by using observations and interview data collection instruments. The Furniture Manufacturing Basics Curriculum is a new subject implemented in 2017 in Malaysia specifically for the Integration Special Education Program at secondary schools in Selangor state. Three (3) respondents were selected with knowledge and expertise in furniture who are also special education students to conduct semi structured interview sessions. The findings from interviews were analysed using the code determination method. The transcript was analysed from interviews shows that M-TABLE teaching aids has an effectiveness that can solve problems faced by teachers and pupils. However, some improvements to the product can make M-TABLE teaching aid a product that has value to be marketed. Pages 148 to 162

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The Effectiveness of Smart Cot Kit as a Teaching Aid for Furniture Manufacturing Basics Subject in Special Education Integration Program

Mohamed  Nor Azhari Azman^a*, Aziezatul Nezirah Amri^a, Rosmaria Omar^b, Tee Tze Kiong^c, Utami Dewi^d, ^aFaculty of Technical and Vocational, Universiti Pendidikan Sultan Idris, 35900 Tanjung Malim, Perak, Malaysia, ^bDepartment of Language and Humanities Education, University Putra Malaysia, Serdang, Selangor, Malaysia, ^cFaculty of Technical and Vocational Education, Universiti Tun Hussein Onn, 86400 Batu Pahat, Johor, Malaysia, ^dPublic Administration Department, Universitas Negeri Yogyakarta, Jl. Colombo No.1 Yogyakarta 55281, Indonesia, Email: ^a*M20162002466@siswa.upsi.edu.my

Special Needs Students (MBK) in secondary schools have little opportunity to learn vocational skills especially in the field of wooden furniture manufacturing because of the inability of students to do the work of carpentry. The purpose of this study is to develop the Kit (Smart Cot) as a Teaching Aid (ABM) for the new subject of Furniture Manufacturing Basics, which was introduced by the Ministry of Education specifically for students with special needs in the form of Special Education Integration Program (PPKI) learning problem. The design of this study uses qualitative methods including interview instruments, observations and checklist forms that were conducted throughout the Learning And Moderning process (Pdpc) by using the Kit (Smart Cot) on the syllabus of Furniture Manufacturing Basics. This study involved 9 pupils of PPKI as respondents of the study, especially students in the field of wood furniture manufacturing at a national secondary school in Selangor. Case studies are used by researchers for being able to exceed quantitative, statistical decisions and understand the nature of the various perspectives. All elements will be evaluated based on the process of interviewing, observations and review forms. Then the information is collected in written form. Researchers recommend that the ABM kit (Smart Cot) be used by teachers in the Pdpc process for the basics of Furniture Manufacturing Basics for special needs students in order to improve the achievement performance and mastery of the craftsmanship of wooden furniture. Pages 163 to 176

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 Cooperation among Farming Stakeholders in Farmers Poverty Reduction in Aceh

Saifuddin Yunus^a*, Suadi Zainal^b, Fadli Jalil^c, ^a,bSociology Department, Malikussaleh University, Indonesia, ^cAgribusiness Department, Malikussaleh University, Indonesia, Email: ^a*saifuddinyunus@unimal.ac.id

This research aims to explain the cooperation among farming stakeholders in poverty reduction of farmers in Aceh, Indonesia. It used a triangulation method, where the data were collected through survey, in-depth interviews and documents study. The data from the survey was analysed by combining an interactive model and the SPSS. Accordingly, the study found the presence of irregularities of cooperation among stakeholders.  When the cooperation among farmers was high, there was low cooperation between the farmer and the facilities provider. In addition to that, that there was no cooperation between the government and private sectors in poverty reduction. As the result of these irregularities, the farmers economies have not been improved and the poverty rate in Aceh remains high. The study finally concluded that good cooperation among farmers could not elevate their economic condition without solid support and cooperation from other stakeholders. Pages 177 to 186

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Cash Fund Management Information System: Case Study at Al Irsyad Mosque Surabaya

A A Gde Satia Utama^a*, Rafli Farid Basamalah^b, ^a,bAccounting Department, Economics and Business Faculty, Airlangga University, Email: ^a*gde.agung@feb.unair.ac.id

This study aims to design the Financial Information System mosques cash management to increase the loyalty of the mosque to stakeholders. This qualitative research uses the case study method and is considered as an exploratory characteristic. The design is expected to resolve the problems regarding the availability of financial reports, that can help administrators of Al Irsyad mosque manage cash effectively and efficiently so that it can continuously improve loyalty and funds from donors. Pages 187 to 197

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The Realisation of Land Tax Revenue and Buildings Using Online Check Village Payment Supporting System (Case Study in Banyuwangi)

A.A. Gde Satia Utama^a*, Deddy Kurniawansyah^b, Panji Kusuma Prasetyanto^c, Pending Puji Dwi Astuti^d, Yashinta Setyowati^e, Romzi Kharisanto^f, and Eka Elmi Hikmawati^g, ^{a,b,c,d,e,f,g}Department of Accountancy, Airlangga University, Surabaya, Indonesia, Email: ^a*gde.agung@feb.unair.ac.id

This study aims to create SISMIOP supporting system to increase interaction between BAPENDA and all town. Data is analysed by an exploratory, descriptive method, and followed by content analysis. The result of this research is an information system that is suitable with BAPENDA and OCVPSS (Online Check Village Payment Supporting System) Realisation of Pajak Bumi Bangunan-PBB (Land and Property Tax) Revenue. The next step is to apply OCVPSS to BAPENDA and Village. It is expected that through the system, the reporting of the realisation of PBB revenue in all villages in Banyuwangi will become more accurate and create a more effective and efficient performance. Pages 198 to 208

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Developing Organisational Capacity in the Creative Industry to Improve Business Performance

Rofi Rofaida^a*, Suryana^b, Ayu Krishna Yuliawati^c, ^a,b,cFaculty of Economics and Business Education Universitas Pendidikan Indonesia, Email: ^a*rofi.rofaida@upi.edu

The purpose of this study is to assess organisational capacity for the craft industry as one of the digital creative industries and to create a strategy to develop organisational capacity in order to improve business performance. This research is important because the craft industry’s use of local, nature-based, raw materials for the development of this industry will have an impact on the regional economy. This research used qualitative research. The unit of analysis in this study was SMEs in the craft industry in Bandung Regency, West Java Province. The selection of Bandung Regency as the location of research was because Bandung is one of the centres of the craft industry in Indonesia. The sampling technique was purposive sampling. The sample size was determined by the snow ball method. The data collection methods were in-depth interviews, questionnaires, literature study, and Focus Group Discussion. The Data were analysed using resource-based view and descriptive analysis. The result of this study shows that craft industries using local, nature-based, raw materials need organisational capacity development. The priority areas for the organisational capacity development are vision, mission and goal, system and infrastructure, organisational structure and culture. Pages 209 to 227

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Aid Allocation Management for Disaster Victims at Palu City, Celebes Island, Indonesia (The 2018 Earthquake and Tsunami)

Franky Franky^a*, Thomas Budiman^b, ^aUniversitas Prof. Dr. Moestopo (Beragama), ^bSTMIK Jayakarta, Email: ^a*franky@dsn.moestopo.ac.id

Natural disaster will never be predictable in terms of when or where they may occur. Thus, whenever a disaster does occur, it will bring massive destruction and unavoidable casualties. The victims will experience loss, sadness and trauma. They will require aid, especially from the government, distributed to support them. To distribute the aid correctly, we need to know some information, such as their gender, origin, house destruction, if they have experienced the death of a relative, or an injured familiy member. Additional information includes whether they were hit by a tsunami, their belief in God during this hard time, the presence of friends to share with, and whether they have received government aid or not. This research aims to describe the condition of the 2018 Palu earthquake victims. Knowledge of such information will assist in the correct distribution of aid. This research uses the data of at least 128 victims aged 20 years old and above, located in refugee camps in Palu city. This data was taken using purposive sampling; specifically, a questionaire. The result is description of Palu earthquake victims based on the variables mentioned earlier, and suggestions in the form of management of aid distribution to the 2018 Palu earthquake victims. The result of this research aims to give help to both central and local government to distribute aid in asystematic, directed and comprehensive manner. Pages 228 to 236

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Innovation, Competitive Advantage and Marketing Performance of Vocational Higher Education in Private Polytechnics in Indonesia

Jajang Burhanudin^a*, Dwi Kartini^b, Sucherly^c, Rita Komaladewi^d, ^aPoliteknik LP3I Bandung, ^b,c,dUniversitas Padjadjaran Bandung-Indonesia, Email: ^a*jajangburhanudin@gmail.com

Vocational higher education, especially in private polytechnics in Indonesia, has a serious problem with competitive advantage, indicated by low institutional accreditation and a lack of intellectual property rights and patents produced. They also face marketing performance problems, indicated by a large number of students who drop out from school, and a long working period for graduates. Innovations in educational service are offered to overcome this problem. This study uses a survey of all private polytechnics in West Java and the Banten Province in Indonesia, with 876 respondents from faculty members and students assigned randomly. The results of the study show that competitive advantage and marketing performance are influenced by service innovation. Likewise marketing performance is influenced by competitive advantage. Pages 237 to 251

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The Effect of Work Stress, Compensation and Motivation on the Performance of Sales People

Christian Wiradendi Wolor^a*, Yetti Supriyati^b, Dedi Purwana^c, ^a,b,cUniversitas Negeri Jakarta, Indonesia, Email: ^a*christianwiradendi@unj.ac.id

Human Resources (HR) plays an important role in the implementation of an organisation's work processes and the achievement of organisational goals. This study aimed to investigate the effect of work stress, compensation and motivation on the performance of the sales people of PT Daya Anugrah Mandiri Jakarta. The sample was the sales force of PT Daya Anugrah Mandiri Jakarta. The sampling technique that the researchers used was purposive sampling. These techniques included selection on the basis of certain criteria, developed by researchers through objective research. The number of  samples taken was 62. The method used was a quantitative approach, through survey methods and analysis technique paths utilising SPSS software. This study found that work stress negatively affected job performance. Work stress had a positive effect on motivation. Compensation had a positive effect on performance. Compensation had a positive effect on motivation. Motivation had a positive effect on performance. Pages 252 to 269

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Analytical Hierarchy Process (AHP) for Selecting Freight Forwarder Services to Get Minimum Shipping Cost for Export Goods

Theresia Anindita^a*, M Tirtana Siregar^b, ^a,bPolytechnic APP Jakarta, Ministry of Industry1 Jln. Timbul No.34, South Jakarta, Indonesia, Email: ^a*tirtana.mts@poltekapp.ac.id

The selection of freight forwarders in the delivery of exported goods is carried out with a direct appointment system. This can affect the level of customer satisfaction, and the cost of shipping and export of goods issued by the company increases. This study aims to minimise the cost of shipping export products. The method used to select freight forwarders is the Analytical Hierarchy Process (AHP) Method. Using the AHP method, the calculation of freight forwarder services can be used to determine th type of freight forwarder services that have the highest weight and calculation of shipping costs for export goods outlined by the company.  Then, it is possible to compare the costs incurred by the company of several types of freight forwarding services, using one type of goods shipment which has the highest weight in the calculation of the AHP Method. There are four steps to choosing freight forwarder services, using the AHP method. Pairwise comparisons are matrices  that can compare the weights between criteria and between alternatives. Companies, in choosing freight forwarding services, are advised to use the AHP method as it can be implemented to produce an initial solution that is feasible regarding the performance of the freight forwarding company. Pages 270 to 284

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 Correlation of Tax Behavior with Tax Compliance

Anik Yuesti^a, I Nengah Sudja^b, Tri Wahyuningsih^c, Carmen Castro Mennes^d, ^a,b,cUniversity of Mahasaraswati Denpasar, ^dLa Concolation College Bacolod, Philippines,

Tax as the biggest source of state revenue is an important issue because it is a very large part of the country's management resources. Compliance is mandatory for every taxpayer to increase state revenues and provide welfare for society. This study aims to analyse the behaviour of taxpayers in complying with tax regulations.  Data were obtained using a survey questionnaire from 100 accidentally sampled respondents.  Moderated regression analysis and factor analysis were used to analyse the data.  Results revealed that understanding tax regulations, quality of tax authorities’ services and tax sanctions have positive effect on personal tax compliance. Risk preference did not moderate the relationship between understanding tax regulations, the quality of tax services, and tax sanctions to taxpayer compliance.  The state may explore various ways in disseminating the latest tax regulations, such as procedures for calculating and reporting tax payable, applicable tax rates, and sanctions or fines that apply so that the public or taxpayers will know and understand the applicable tax regulations. The public may be enlightened about applicable tax regulations so they may be motivated to fulfil their obligations as taxpayers. Pages 285 to 303

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Variables That Distinguish the Levels of Trauma for the Victims of the Palu Earthquake, September 28, 2018

Rianti Setiadi^a*, Franky^b, ^aMathematics Deparment, FMIPA – University of Indonesia, ^bMagister Management Department, University Prof. Dr. Moestopo (Beragama), Email: ^a*rianti@sci.ui.ac.id

Palu was attacked by a 7.4 RS earthquake in September of 2018. The levels of trauma experienced by the victims can be distinguished by the victims gender, damage to their house, the number of family members killed, strength of religious beliefs, help from the communities, and help from the government. If the variables that distinguish levels of trauma can be identified, help can be allocated properly. The purpose of this study is to find variables that distinguish the levels of traumal in the Palu earthquake’s victims. The sample was taken by purposive sampling. The method of the data analysis were frequency tables and a classification tree. The findings reveal that the variables that distinguish levels of trauma are gender, damaged to house, and the receiving of help from the government. Pages 304 to 313

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Personalized System of Instruction (PSI) Models: Using Digital Teaching Materials on Learning

Silvy Juditya^a*, Adang Suherman^b, Amung Ma’mun^c, Agus Rusdiana^d, ^aPh.D Candidate Of Graduate School Of Universitas Pendidikan Indonesia And Lecturer at STKIP Pasundan, Indonesia, ^b,c,dUniversitas Pendidikan Indonesia, Indonesia, Email: ^a*sjuditya@gmail.com

The development of technology has had an impact on the world of education, demanding the learning process to utilize the technology in it. The use of digital teaching materials in physical education learning is one of them. Digital teaching material is one of the breakthroughs in the use of technology in learning that illustrates the changing traditional paradigm,  limited to using teaching materials in the form of paper-based books, to the modern paradigm, with the use of digital teaching materials. In their implementation, digital teaching materials require alignment with the learning model. The personalised system of instruction (PSI) model is one model that can support the use of digital teaching materials in physical education. The purpose of this study is to provide an overview of the application of digital teaching materials, accomplished by the application of a personalized system of instruction (PSI) model in physical education learning. Pages 314 to 324

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Post-Conflict Peace Education in the Public Schools of East Aceh, Indonesia

Suadi Zainal^a*, Saifuddin Yunus^b, Fadli Jalil^c, ^a,bSociology Department, Malikussaleh University, Indonesia, ^cAgro-Business Department, Malikussaleh University, Indonesia, Email: ^a*suadi@unimal.ac.id

Aceh’s protracted conflict ended with the memorandum of understanding between the Indonesian Government and the Free Aceh Movement. Peace education is required to create a culture of peace among young generations, to bring to Aceh a sustainable positive peace phase and prevent relapse into civil war. This study aims to analyse the peace education model implemented in public senior high schools of East Aceh. The research used a qualitative approach, in which data was collected by in-depth interviews and studies of the document. Then, the data was analysed by an interactive analysis model that involves data reduction, data display, and verification and conclusion. The results reveal that peace education has been implemented in two models in East Aceh. Some schools have taught peace education as a particular subject, and some others have integrated it into existing subjects. However, trained teachers of peace education perceive that teaching peace education as a particular subject is more effective than integrating it into others. Pages 325 to 337

Servant Leadership: Its Impact and Relationship on Organizational Performance & Organizational Learning in Physicians

Heldi Vanni Alam^a, Marjan Miharja^b, Ivalaina Astarina^c, Puspa dewi^d, Warnadi^e, ^aUniversitas Negeri Gorontalo, Indonesia, ^bSekolah Tinggi Ilmu Hukum IBLAM, ^c,d,eSekolah Tinggi Ilmu Ekonomi Indragiri, Email: ^aheldi.alam@ung.ac.id,  ^bmarjan83miharja@gmail.com,  ^civalainaastarina@stieindragiri.ac.id,  ^dpuspadewi@stieindragiri.ac.id,  ^ewarnadi@stieindragiri.ac.id

The Role of Transglobal Leadership for Forest and Land Fire Control in Riau Province

Afni Z^a, Soleh Suryadi^b, Yaya Mulyana Abdul Azis^c, Bambang Heru Purwanto^d, ^a,b,c,dUniversitas Pasundan, Email: ^aafni131028@gmail.com,  ^bsuryadisoleh@gmail.com,  ^cmulyana_yaya@yahoo.com,  ^dbambangherupurwanto@ymail.com