Vol 5 Iss 2 Part 1

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Networking Radical Islamic Group in Indonesia

Anzar Abdullah^a, Syamsu Kamaruddin^b, Harifuddin Halim^c, ^a,bFaculty of Teacher and Training, Pejuang University of Indonesia, Makassar Indonesia, ^cFaculty of Social and Politics Bosowa University, Indonesia, (Pages 1 to 10)

This paper argues that networking radical Islamic groups, in Indonesia since of the 1980s, and anti-American sentiments following the events of September 11, 2001 have led to the strengthening of political Islamism in Indonesia. The Indonesian context is interesting because some radical Islamic groups have emerged in the region-Pondok Pesantren Ngruki, Front Pembela Islam (FPI), Laskar Jihad (LJ), Jamaah Islamiyah (JI), and others. This paper explores and maps the nature of Islam, especially radicalism. Some historical and sociological accounts of the cities are also necessary to study and thoroughly understand this phenomenon. This paper examines the equally important Islamic media in Indonesia which continues to play a significant role in disseminating Islamic ideology and influence. This paper presents the conclusions that the development of radical Islamic groups in Indonesia is due to the inability of the state and government to enforce law and justice.

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Factors that Influence Crisis Management in Yemeni Organizations: The Mediating Effect of Decision-making Styles

Mohammed Ali Saleh Alkhawlani^a, Abdul Manaf Bohari^b, Jauriyah Shamsuddin^c, ^aSchool of Business Management, University Utara Malaysia, ^b,cSenior Lecturer School of Business Management, University Utara Malaysia, (Pages 12 to 34)

Crisis management plays an essential role in assisting organizations to handle a crisis whilst day-to-day activities are being carried out. However, choosing the proper leadership and decision-making styles is the main challenge to avoid the consequences of a crisis. The aim of this study is to examine the direct and indirect effects of rational and intuitive decision-making styles on the relationship between a transformational leadership style and crisis management as well as the influence of a crisis communication strategy on crisis management in Yemeni organizations during the crisis. Data was collected from 239 large private organizations in Yemen, through the self-administered questionnaire procedure. Partial Least Squares-Structural Equation Modelling (PLS-SEM) was employed in the data analysis. The findings indicate that a transformational leadership style has a positively significant influence in crisis management. Likewise, crisis communication strategy has a positively significant relationship in crisis management during the damage containment stage. The result also indicates that rational and intuitive decision-making styles have a positively significant impact on crisis management. Further, the mediating effect of rational decision-making between transformational leadership and crisis management is proven. The results also reveal that the intuitive decision-making style significantly mediates the relationship between transformational leadership and crisis management. In particular, the research successfully reveals that transformational leaders have the ability to transfer their enthusiasm, high power and inspirational motivation to their subordinates, which leads to better interaction during a crisis. Furthermore, the rational and intuitive decision-making styles are the right styles during damage containment and for successful crisis management. Moreover, crisis communication strategy, as a first response strategy, plays an essential role, during the damage containment stage, to reduce the consequences of the crisis. It is recommended that researchers focus on the mediating and moderating roles of the factors that influence crisis management during a crisis situation in the future.

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The Influence of Digital Customer Experience and Electronic Word of Mouth on Brand Image (Survey to Digital Customer of Telecommunication Industry in Indonesia)

Sukardi Silalahi^a, Popy Rufaidah^b, Ernie Tisnawati Sule^c, Umi Kaltum^d, ^aDoctoral Science in Management, Faculty of Economics and Business, Universitas Padjadjaran, Jl Dipati Ukur No. 46 Bandung, 40132, West Java, Indonesia, ^b,c,dFaculty of Economics and Business, Universitas Padjadjaran, Jl Dipati Ukur No. 46 Bandung, 40132, West Java, Indonesia, (Pages 35 to 53)

Discussion of brand image has been conducted in many studies. In contrast, this research aims to examining the influence of digital customer experience and electronic word of mouth on brand image. This research used the equation of Structural Equation Modelling (SEM) by involving 1,000 respondents spread across 10 major cities and the three largest operators in Indonesia. The unit of analysis in this research was telecommunications companies in Indonesia, while its observation unit was digital customers of cellular telecommunications companies. The results showed that digital customer experience and eWOM had an influence on brand image; digital customer experience had the highest influence on brand image compared to eWOM; and eWOM had a weak influence on brand image. This research has implications for the management of telecommunications companies in Indonesia; the efforts to improve the brand image of digital products can be conducted through the development of digital customer experience, especially by developing a digital image experience.

NSMU: A Reflection Model for Nursing Students Practicing with High Fidelity Simulation

Nantakarn Maneejak^a, Pratchayapong Yasri^b, ^aInstitute for Innovative Learning, Mahidol University, Thailand Faculty of Nursing, Mahidol University, Thailand, ^bInstitute for Innovative Learning, Mahidol University, Thailand, (Pages 54 to 66)

High Fidelity Simulation is a teaching tool that has become increasingly popular in nursing education because of its useful function that enables students to develop conceptual understanding and practical skills in nursing practices; including leadership, critical thinking, self-efficacy and self-confidence. Unlike human patients, limitations exist when practicing with a manikin. It is therefore important to develop a reflection model which can help students think more about the content, practices and other possible concerns. To serve this need, this study analyses the NSMU model that helps nursing students to think about their performance and improve clinical skills by themselves after practicing with HFS. In addition, it seeks to understand nursing students’ perceptions towards this reflection model. The analysis of nursing students’ interviews reveals that a range of positive perceptions can be gained after using the NSMU model. This includes the perceptions that this reflection process is an effective tool to think about actions in order to realise possible mistakes; a tool that helps refine nursing practices and promotes remembering through reflective writing, as well as a tool that helps reinforce their understanding through post-reflection discussion. 

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Thai Village Committee Administrative Reform for Promoting Public Service Delivery

Noppon Akahat^a, Chokchai Suttawet^b, Somboon Sirisunhirun^c, Prapart Pintobtang^d, ^a,b.cFaculty of Social Science & Humanities, Mahidol University, Thailand, ^d Faculty of Political Science, Chulalongkorn University, Thailand, (Pages 67 to 81)

This research aims to analyse and develop a proposal to be used as a guideline for Thai village committee administrative reform for promoting public service delivery. Mixed research method was used to study eight cases of “Baan Suay Meang Suk” model village committees conducted by the Department of Provincial Administration, Ministry of Interior. The data was collected from 400 questionnaires, in-depth interviews, focus group interviews and documentary analysis. The study found that the developing process of Thai village committee administration should be divided into 3 phases which are; Phase 1: Input aimed at creating democratic value, Phase 2: Process that focuses on integrated cooperation in organisational governance, and Phase 3: Development of operational system and organisational management to be legitimate and accountable for the village committee practice. These three phases are criticised on the basis of core theories of public administration reform and public services to carry out a specific result for the context, and apply to the village committee administration reform to maximise the quality and efficiency of public service delivery in Thailand.

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The Legality of Women’s Presidential Power in Regard to Feminist Standpoint Theory

Daham Smko Hussein^a, ^aLecturer at Koya University, Faculty of Humanity and Social Science-Koya- Kurdistan Region-Iraq, (Pages 82 to 92)

Feminist Standpoint Theory has been considered as one of the most unique theories of feminism in the contemporary world. The notion of women in power has always been a serious issue for developing countries due to certain visible challenge that women encounter even today, such as cultural and religious norms that restrict women to reach power at a presidential level. As Feminist Standpoint Theory has roots in the works of sociologists like Dorothy Smith and Liz Stanley, as well as Sandra Harding who support Feminist Standpoint Theory from postmodernist criticism and tries to present a version suiting not only to the postmodern era but as well postcolonial era. This study is a descriptive study and it uses content analysis for the texts and articles as well as theory perspectives regarding power and women more specifically taking points from Feminist Standpoint Theory. The main question for this study is, can women assume the role of president? This study has three main sections: the first one deals with the status of women. The second part focuses on Feminist standpoint epistemologies, and women as presidents, the third part tries to dig deep into the Legal Perspectives of Feminist Standpoint regarding Women in Power, and the last part highlights the conclusions of this study.

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Do YouTube Fitness Videos Help YouTube user to Learn Fitness?

Chih-Chien Shen^a, Chin-Cheng Yang^b, Tso-Yen Mao^c, Wei-Yeng Sia^d, Ching-Te Lin^e, ^aAssociate Professor, Yulin Normal University, Yulin, China 299, Jiaoyuzhong Road, Yulin City, Guangxi, 53700 P.R.C, ^bProfessor, Department of Leisure Service Management, Chaoyang University of Technology 168, Jifeng E. Rd., Wufeng D istrict, Taichung, 41349 Taiwan, R.O.C, ^cAssistant, Department of Leisure Service Management, Chaoyang University of Technology 168, Jifeng E. Rd., Wufeng District, Taichung, 41349 Taiwan, R.O.C, ^dDoctoral student, Department of Management Administration, Chaoyang University of Technology 168, Jifeng E. Rd., Wufeng District, Taichung, 41349 Taiwan, R.O.C, ^eLecturer, General Education Center, Chaoyang University of Technology 168, Jifeng E. Rd., Wufeng District, Taichung, 41349 Taiwan, R.O.C, (Pages 93 to 104)

The purpose of this study was to explore the impact of learning motivation and learning distress on fitness YouTube users. Fitness YouTube users as the research object, the questionnaires were collected online, a total of 403 valid questionnaires were collected, the effective recovery rate was 80.6%. All collected data was analyzed through descriptive statistic, cross-analysis, independent t-test, and structural equation modelling (SEM). The results are as follows: 1. the main Fitness YouTube users are female, student, aged between 17-25 years old; female YouTube users will watch female YouTubers; male YouTube users will watch male YouTubers. 2. Male YouTube users have significantly more "inner goals" in learning motivation, which is higher than women. 3. The motivation of learning of YouTube users has a positive influence on learning outcomes; learning motivation has a negative influence on learning disturbances; learning distress has a negative influence on learning outcomes. Fitness YouTube videos explain the clarity and professional knowledge, which will enable users to generate learning interest and learn achievements. Watching fitness videos from YouTube is better than the traditional way of learning, which can effectively improve fitness skills.

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Virtual Pesantren: New Trend of Islamic Education Model in Indonesia

 Mukhibat Mukhibat

State Institute of Ponorogo for Islamic Studies– Indonesia

mukhibat@iainponorogo.ac.id

Muhammad Ghafar

State Institute of Ponorogo for Islamic Studies– Indonesia

ghafar@iainponorogo.ac.id

This study is conducted due to several reasons. Firstly, the emergence of virtual pesantren is considered as new trend of Islamic education in Indonesia. Secondly, the obligation in preserving Islam Nusantara as the teachings of Islam rahmatan lil alamin, in which since the XV century pesantren has become the center of Islamic education that is able to create remarkable Islamic scholars. Thirdly, the radicalized movement for the sake of religion is occurred along with the moment of political deeds. This present research aims at scrutinizing (1) the development of virtual pesantren as a new trend of Islamic education in Indonesia, and (2) the method of virtual pesantren teaches Islam Nusantara and deradicalization for the sake of religion. It employed qualitative approach and the research design was case study. The data were collected through in depth interview, observation and documentation. The analysis of the data shed light on the overall experience of learning in virtual pesantren in Indonesia. The data were analyzed by using Mile and Hubberman’s view of data display, data reduction and drawing conclusion. The findings showed that the visual pesantren has appeared due to the availability of information technology through internet that encourage kyai (priest)  and santri (students) to conduct face to face interaction indirectly. Furthermore, the method applied by kyai in the teaching process is by reviewing the classical manuscripts of earlier ulama’ (Islamic scholars) and santri comprehended the materials through bandongan, lecturing and question and answer through cybernetic applications such as Website, Youtube, Whatshapp and Telegram.

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Relationship between Service Usefulness and Information Awareness toward Citizen Satisfaction of E-Government Services in Kuala Lumpur

Anas M M Abudaqa^a, Affendy Abu Hassim^b, Zulkifli Saidun^c, ^aUniversiti Sains Malaysia, ^bOpen University Malaysia, ^cUniversiti Kuala Lumpur Business School (Pages 118 to 127)

E-Government is a service platform provide by the government as a platform of communications, transactions and customer services that is derived from the advance technology of the internet. The E-Government platform enables citizen to perform any activities 24/7 and 365 days a year without the need to be visit government offices. This research was conducted to measure the relationship between the service usefulness and information awareness towards citizen satisfaction. 400 questionnaires were distributed using convenience sampling, but only 275 useable data units were processed for the analysis using IBM SPSS 24. The results indicated that both variables are important but information awareness is the most important factor effecting citizen satisfaction.

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Non-Verbal Communication of the Teacher in the Mathematical Learning Process

¹Zaqia Ramallah, ²Dadang Rahmat Hidayat, ³Anter Venus, ⁴Agus Rahmat ¹Universitas Multimedia Nusantara Indonesia &  Universitas Padjadjaran Indonesia ²Universitas Padjadjaran Indonesia, ³Universitas Padjadjaran Indonesia, ⁴Universitas Padjadjaran Indonesia Corresponding (Pages 128 to 137)

Author email: zaqia.ramallah@lecturer.umn.ac.id

Non-verbal communication consists of delivering ideas, emotions, feelings, and messages through actions and expressions that are not only sentence or words. Non-verbal communication is considered an important teaching technique that impacts students' understanding, which ultimately produces better learning and understanding of the concepts. The role of the teacher in teaching and learning activities is central, being a means of knowledge transfer, a guide to the process of behaviour change and a solver of various problems in the classroom. With respect to behaviour, a capable communicator can plan and choose between alternative courses of behaviour, monitor and change their behaviour, and translate the abstract conception of what to do and say to tangible and understandable verbal and nonverbal behaviour. The non-verbal communication from the teacher becomes very important in the teaching of mathematics subjects. Mathematics as a science has standard rules in its understanding, so the teacher uses a lot of non-verbal communication, as it is considered important as a delivery technique to create an impact on the understanding obtained by the students. Furthermore, it will produce a better understanding of the concept. The Dyatame study group was formed on the basis of the facilitator’s concern, who was also a teacher in the village of Mareda Kalada, South-West of Sumba, East of Nusa Tenggara. As a place for informal learning, Dyatame frees cost for all children who are interested in participating in learning. Students attend Dyatame without coercion, so the environment that accumulates in learning becomes more relaxed, with the concept of learning while playing. The purpose of this study was to determine the teacher's communication skills in the delivery of mathematical subjects. This study supports the communication of better quality teachers, in relation to communication in the classroom, communication activities, and teacher-student interaction. This study explores how non-verbal communication contributes to the explanation of the material in mathematics lessons in primary school-aged children. Non-verbal communication can be ambiguous and will influence the meaning of the message to be delivered. In this study, the researchers presented an analysis of teachers' non-verbal communication skills to teach mathematics in the Dyatame study group. The approach used to achieve the objectives of this study is a qualitative research approach that uses explorative case study projects. The data is collected through the experience of direct participation and includes documentation (photos and videos) and interviews. The results of this study indicate that teachers use non-verbal skills to develop and help students understand the concept in mathematical subjects. The non-verbal communication provided by the teachers for their students creates a relaxed learning atmosphere. The relaxing situation and the role of culture also affect teachers in the use of space, touch, time and artifacts; symbolism in dress; Use of physical and vocal signals. Non-verbal communication as a complement to the words of this class is more dominant and is as effective as the techniques of delivering materials to improve the understanding of the student. Some models of non-verbal communication applied by teachers include more eye contact, more smile, and more movement.

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Influence   of Job Satisfaction on Organizational Commitment in Public Universities of Jordan

Mohammad said al-shutafat^a, Bahyah Binti abdul halim^b, Hj. zainudin awang^c, ^a,b,cFaculty of Economics and Management Sciences, University Sultan Zainal Abidin 21300 Kuala Terengganu, Malaysia (Pages 138 to 156)

The prime objective of the current study is to investigate the on organizational commitment and the mediating role of Job satisfaction. The Exploratory Factor Analysis test (EFA)) is used to analyse the data collected from the survey. The response rate of respondents is obtained using descriptive statistics. The total sample size of this study will be 364 Academic Staff of Jordanian Public Universities. The results of the study highlight that the relationship between organizational commitment and job satisfaction is positive and significant. To test the hypothesis the SEM-AMOS statistical technique was used. The findings of the currents study will be helpful for researchers, policymakers, academicians and human resource practitioner in understanding the factors which can be considered while making HR policies for university teaching staff.

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Use of Cloud Computing in Small and Medium Size Enterprises (“Smes”) in Saudi Arabia: Opportunities and Challenges

Emna Chikhaoui^a, ^aAssistant professor College of Law, Prince Sultan University, Riyadh, Saudi Arabia (Pages 157 to 174)

Cloud computing has been described as the next generation model of computing, it is a paradigm that has emerged across the world to impact every aspect of IT and in particular it affects IT users, administrators, operators, purchasers and developers. Moreover, large organizations have benefited from the Cloud on a multitude of levels and have improved the way they work drastically. SMEs, are not different than other organizations using the Cloud, because of their size and outreach, they too want to benefit from the amazing attributes such as cost reduction, rapid customer response capability and balance sheet improvement, in addition to facilitated compliance with laws and regulations. To date the Kingdom’s legislative framework, does not clearly nor comprehensively regulates the cloud or its service providers or customers. Therefore, organizations and in particular SMEs seeking to utilize Cloud services should be prepared to understand all impactful dimensions of the Public Cloud and its relationship with them in the Kingdom, from contractual obligations to development aspects of the relationship, in an attempt to provide better guidance to SMEs to fully benefit from Cloud computing. The motive of this Study is to contribute to the adoption of cloud computing and to raise awareness of the benefits of the use of the cloud amongst authorities, researchers, administrators and business enterprises within the Saudi context. The research will explore the factors encouraging the use of the cloud and the obstacles faced by the enterprises in moving to the cloud. A qualitative approach through a survey distributed among SME's was adopted in this research to identify the main reasons for adopting or not adopting Cloud computing in their business.

Exploring the Relationship between Supply Chain Integration, Product Innovation, Supply Chain Performance and Firm Performance: Does Supply Chain Information Strategy Matter?

Jutamat Sutduean^a, Ahmad Harakan^b, *Kittisak Jermsittiparsert^c,d,   ^aCollege of Innovative Business and Accountancy, Dhurakij Pundit University, Bangkok, Thailand, ^bFaculty of Social and Political Science, Muhammadiyah University of Makassar, South Sulawesi, Indonesia, ^cDepartment for Management of Science and Technology Development, Ton Duc Thang University, Ho Chi Minh City, Vietnam ^dFaculty of Social Sciences and Humanities, Ton Duc Thang University, Ho Chi Minh City, Vietnam.*Corresponding author email: kittisak.jermsittiparsert@tdtu.edu.vn

The Moderating Role of Marketing Communications in the Relationship between Supply Chain Integrations and Supply Chain Performance

Jutamat Sutduean^a, Andi Luhur Prianto^b, *Kittisak Jermsittiparsert^c,d, ^aCollege of Innovative Business and Accountancy, Dhurakij Pundit University, Bangkok, Thailand, ^bFaculty of Social and Political Science, Muhammadiyah University of Makassar, South Sulawesi, Indonesia, ^c,dDepartment for Management of Science and Technology Development, Ton Duc Thang University, Ho Chi Minh City, Vietnam, Faculty of Social Sciences and Humanities, Ton Duc Thang University, Ho Chi Minh City, Vietnam. ^a 607191030012@dpu.ac.th, ^bluhur@unismuh.ac.id

^C,d Corresponding Author: kittisak.jermsittiparsert@tdtu.edu.vn

Total Quality Management and Logistic Performance: Moderating Role of Reserve Supply Chain in Pharmaceutical Industry of Indonesia

Thanaporn Sriyakul^a, Rofiqul Umam^b, *Kittisak Jermsittiparsert^c,d,  ^aFaculty of Business Administration, Mahanakorn University of Technology, Bangkok, Thailand, ^bSchool of Science and Technology, Kwansei Gakuin University, Hyōgo, Japan, ^cDepartment for Management of Science and Technology Development, Ton Duc Thang University, Ho Chi Minh City, Vietnam ^dFaculty of Social Sciences and Humanities, Ton Duc Thang University, Ho Chi Minh City, Vietnam

Corresponding author email: kittisak.jermsittiparsert@tdtu.edu.vn

Exploring the Nexus between Information Technology, Supply Chain and Organizational Performance: A Supply Chain Integration Approach

Jutamat Sutduean^a, Watcharin Joemsittiprasert^b, *Kittisak Jermsittiparsert^c,d,  ^aCollege of Innovative Business and Accountancy, Dhurakij Pundit University, Bangkok, Thailand, ^bDivision of Business Administration, ASA College, New York, USA, ^cDepartment for Management of Science and Technology Development, Ton Duc Thang University, Ho Chi Minh City, Vietnam, ^dFaculty of Social Sciences and Humanities, Ton Duc Thang University, Ho Chi Minh City, Vietnam.

*Corresponding author email: kittisak.jermsittiparsert@tdtu.edu.vn

Supply Chain Management and Organizational Performance: Exploring Green Marketing as Mediator

Jutamat Sutduean^a, Watcharin Joemsittiprasert^b, *Kittisak Jermsittiparsert^c,d, ^aCollege of Innovative Business and Accountancy, Dhurakij Pundit University, Bangkok, Thailand, ^bDivision of Business Administration, ASA College, New York, USA, ^cDepartment for Management of Science and Technology Development, Ton Duc Thang University, Ho Chi Minh City, Vietnam, ^dFaculty of Social Sciences and Humanities, Ton Duc Thang University, Ho Chi Minh City, Vietnam.

*Corresponding author email: kittisak.jermsittiparsert@tdtu.edu.vn

The main aim of this empirical research is to investigate the impact of the supply chain management and the organizational performance. In addition to that, the current study is also interested in examining the mediating role of green marketing in the relationship between supply chain management and the organizational performance. This article draws its attention to supply chain management concepts to discuss managing green marketing. The contribution of the paper will be in the investigation of supply chain management literature through the lenses of organizational performance and green marketing. The study revealed that practices of the supply chain management impact the competitive advantage and organizational performance of the organization. It is expected that they will improve the competitive advantage through product innovation, time to market, deliver dependability, quality and price of the product. Previous studies indicated that there are a number of supply chain management practices which impact the competitive advantage of the organization. In order to achieve high performance, it is important to change every aspect of the supply chain including processes design, which the findings of the study have shown an agreement. Pages 266 to 283

The Effect of Market Turbulence on the Supply Chain Strategies and the Organizational Performance

Sakapas Saengchai^a, *Kittisak Jermsittiparsert^b,c, ^aFaculty of Humanities and Social Science, Suan Sunandha Rajabhat University, Bangkok, Thailand. ^b,cDepartment for Management of Science and Technology Development, Ton Duc Thang University, Ho Chi Minh City, Vietnam, Faculty of Social Sciences and Humanities, Ton Duc Thang University, Ho Chi Minh City, Vietnam ^a sakapas.sa@ssru.ac.th

*Corresponding author email: kittisak.jermsittiparsert@tdtu.edu.vn,

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Corporate Governance of Open and Distance Learning (ODL) Institutions: Special Reference to Open University Malaysia

Tuan Fatma Binti Tuan Sulaiman^a,, Zuhairah Ariff Abd Ghadas^b, ^aCluster of Business and Management, Open University Mal, ^bFaculty of Law and International Affairs, University Sultan Zainal Abidin, (Pages 304 to 315)

Corporate governance refers to a system that controls the relationship between the company (board of directors / director/ management team) and stakeholders. The corporate failures of Enron, Arthur Andersen, Worldcom, Parmalat, Kirch, Grand Tibidabo, Royal Dutch Shell and many others are claimed to be related to weak or a lack of corporate governance. In the private education industry, open and distance learning (ODL) methods have become increasingly popular. In Asia itself, there are seven out of eleven mega universities (universities with over 100,000 active students in degree-level courses) in the world. These include Allama Iqbal Open University, Pakistan, Open University of China, Indira Gandhi National Open University, Sukhothai Thammathirat Open University, Thailand, Universitas Terbuka, Indonesia, and Korea National Open University. In Malaysia, ODL is also offered by the private universities such as the Open University Malaysia (OUM), Wawasan Open University (WOU), Universiti Tun Abdul Razak (UNIRAZAK) and Asia eUniversity (AeU). Different from most of the public universities which are not a body corporate, all ODL institutions in Malaysia are companies and therefore subjected to good and proper corporate governance for sustainability of the business. This paper examines the corporate structure of ODL institutions with special reference to OUM, which is the first ODL institution in Malaysia. The main objective of this paper is to analyse the governance framework which is applicable to ODL institutions. The research methodologies adopted by this paper are doctrinal and statutory analysis.